Terms and Conditions

Welcome to Profix Contractors. These Terms and Conditions govern your use of our website (https://profix-contractors.co.uk) and the booking of any domestic gas, heating, or plumbing services provided by us.

1. Company Details

Profix Contractors Ltd (Company number 13286852), 128 City Road, London EC1V 2NX, United Kingdom. All gas-related works are executed solely by fully UK-qualified and Gas Safe Registered engineers.

2. Service Bookings & Quotations

• Quotations provided over the phone or online via structural contact methods are non-binding estimates until our engineer completes an on-site evaluation.
• We practice clear, honest pricing. A finalized agreement or clear breakdown of charges will always be provided before any manual work commences.

3. Emergency 24/7 Callouts

While we make every logistical effort to provide rapid, same-day attendance for plumbing and gas heating emergencies across London, response times may vary due to traffic, location density, or high emergency volume.

4. Cancellations

If you need to cancel or reschedule your service booking, please notify us as early as possible by calling our primary operations line at 0208 798 2598.

5. Liability & Guarantees

Our services are completed under comprehensive public liability insurance coverage. Any warranties on parts used during installations or boiler repairs are bound strictly by the specific hardware manufacturer's terms.

6. Contact Information

If you have any questions regarding these contractual or operational terms, please connect with our team directly:

• Phone: 0208 798 2598
• Email: info@profix-contractors.co.uk